10-19-2021 05:31 PM
I recently upgraded my MacBook Pro (2018) to Big Sur 11.5.2 (Big Mistake) While my iPhone and iPad continue to work well with my Nest Hello doorbell, the computer does not. On the computer which is where I normally view the Nest camera, the correct picture comes up, but the circle showing it is working never stops circling.
This means there is no audio and if the scene changes, the picture doesn't change because it is frozen at that point. I also have Nest Aware. I can move the time line bar backwards to activity and the proper picture is in the small square on the time line, but it never progresses either.
Help would be greatly appreciated. Nest chat support has not been helpful.
Answered! Go to the Recommended Answer.
10-20-2021 03:05 PM
Thank you for responding. I tried to get help from google nest on 5 different occasions. Each time I spent over an hour even though I gave them previous ticket numbers so that they would know what had already been tried unsuccessfully. I never got help. I will try the links you provided. Surely I'm not the only person with this problem.
10-19-2021 06:36 PM
Are you having this issue trying to view the cameras on the weh portal or are you using the nest app? If the app, delete it and reinstall, if the portal, try installing a different browser (not safari) and seeing if it happens there ..and please report back 🙂
10-19-2021 06:47 PM
I tried it on Chrome and Firefox with same outcome.
10-19-2021 06:49 PM
Okay, have you tried safari yet?
10-19-2021 06:51 PM
Actually ignore that question it matters not,
Go to Settings -> Network -> Advanced -> DNS tab
Click '+', then add server 8.8.8.8
Delete any other DNS servers in this list by selecting them and pressing '-' (minus)
Click OK, then Apply, then restart
10-20-2021 09:42 AM
It made no difference. Thanks for trying.
10-20-2021 11:27 AM
I have decided my issues are from upgrading to Big Sur 11.5.2 I have used a family member's MacBook with 10.5 and Nest works perfectly. Unless someone has another suggestion I will try to uninstall Big Sur.
11-03-2021 11:46 AM
Hey Folks.
At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.
Best Regards,
Brad.
10-20-2021 01:08 PM - edited 10-20-2021 01:09 PM
That's too bad that something in macOS Big Sur prevents operation of the home.nest.com website across all browsers. Could it be a firewall change? Maybe it's worth trying to alert Google on this. (They do, after all, have a support page on watching Nest video from a computer: https://support.google.com/googlenest/answer/9249175?hl=en&co=GENIE.Platform%3DiOS&oco=0, as well as this page on browser requirements: https://support.google.com/googlenest/answer/7035987?hl=en&co=GENIE.Platform%3DDesktop)
I'm on macOS High Sierra (10.13.6) because my system is too old to upgrade, and home.nest.com works fine.
10-20-2021 03:05 PM
Thank you for responding. I tried to get help from google nest on 5 different occasions. Each time I spent over an hour even though I gave them previous ticket numbers so that they would know what had already been tried unsuccessfully. I never got help. I will try the links you provided. Surely I'm not the only person with this problem.