Nest Doorbell pealing

[snop12]

Hello, I have bought my Nest Doorbell back in 2020 and just a year or two later my doorbell started peeling and since then it has gotten worse. I have contacted customer service about this issue before but since I don't have warranty with my product im not able to get a replacement. Does anyone know if its still possible to get a replacement or is it to late. This issue is clearly a defect of the product and not a user error problem as many people have had this issue.

[MplsCustomer]

@snop12 

Two of our Nest Hellos are also peeling, and we too were told Google Nest "cannot" replace them because they're past the 1-year warranty. So we bought silicone "skins" on Amazon to cover the shards on the doorbells.

[janthadeus]

Hi folks, 

I’m sorry to hear that. Let’s check the options for you — could you fill out this form and let me know once you’re done?

Looking forward to your response.

I appreciate your help, MplsCustomer.

Thanks,

JT

[EmersonB]

Hi everyone,

@snop12, we wanted to follow up and see if you were able to fill out the form? Let us know if you have additional questions.

I appreciate the help, JT and MplsCustomer.
 
Regards,
Emerson

[janthadeus]

Hey snop12,

I'm checking back in to see if you are able to fill out the form. If not, please do so, so we can assist you further with your concern.
 

Thanks for chiming in, Emerson.

Regards,

JT

[snop12]

hello Janthadeus,

sorry for the late response, I just filled out the form

[EmersonB]

Hi snop12,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. If you have any questions or concerns, feel free to create a new thread as I will be locking this thread after 24 hours.
 
Thanks,
Emerson