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Nest Doorbell peeling/cracking and Google won't replace b/c warranty

BigAzn
Community Member

I don't understand why something that was designed so well would have such cosmetic issues when it is not in direct sunlight or harsh weather to have this peeling and cracking. Lens even fell off when checking on the peeling, so the glue that held the lens one even deteriorated. I have external security cameras older and cheaper than this doorbell that has held up better against direct harsh weather. 

Google Supports immediate answer to a loyal customer of 4+ years of many Google devices is "It is out of warranty. We cannot do anything."

This is my last avenue of hopefully some sort of resolution with even just a replacement front faceplate/cover. I don't need a new device as the device works, just a replacement faceplate. 

Can anyone assist with a simple replacement part?

3 REPLIES 3

janthadeus
Community Specialist
Community Specialist

Hi BigAzn,

 

Thanks for reaching out. We're sorry to hear about your experience. I understand how you feel. Let's check this out — could you fill out this form so we could further investigate?

 

Looking forward to your response.

 

Thanks,

JT

BigAzn
Community Member

Submitted the form, dunno if I am missing anything else.

janthadeus
Community Specialist
Community Specialist

Hi BigAzn,

 

We've received your form — thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

 

Best,

JT