09-18-2021 04:53 AM
I would like to know if there is anyway we could have a choice to not have the status light on and light around the ring on the doorbell. I feel intimidates people by knowing they're on cameras.
09-20-2021 05:51 PM
For the Nest Hello Doorbell, you cannot turn off the status light, but you can set it to Low, High, or Auto under Device Options. You cannot turn off the green light ring; people have asked for an option to do so since at least 2019.
09-21-2021 08:14 AM
Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I am terribly sorry to hear that you have had such a hard time with this! I would love to look into this issue further and help find a solution for you. I have some questions I’d like to ask you first:
Do you still need help with this issue?
What troubleshooting steps have you done thus far?
Have you tried to restart your device if you haven’t already?
Please let me know if you need further assistance.
09-21-2021 10:10 AM - edited 09-21-2021 10:33 AM
Your response is a boilerplate cut-and-paste response that does not address the original feature question post, and this exact same reply appears in several places on this forum.
09-29-2021 01:05 PM
We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.