12-08-2022 05:19 PM
Doorbell will not factory reset. Viewed similar posts, checked YouTube videos, tried all recommended solutions. No dice. I saw a reply in another post for a link to a form to complete to request a replacement. Purchased from Home Depot within last 3 months. Thank you for your help.
12-13-2022 03:32 PM
Oh no! I'm sorry to hear that. What type of Nest doorbell do you have? What's the status light of your doorbell? Could you tell us how you factory reset it? Also, check out this link on how to Restart or factory reset Nest camera or doorbell.
12-14-2022 02:26 AM
Wireless/battery; no light on although has charge; tried to by following instructions as noted in the link you provided.
When I try to factory reset, the chime doesn’t go off or light change colors no matter how long I have the buttons pressed.
12-14-2022 08:42 AM
Thank you for trying out those troubleshooting steps, even if they didn't quite work out for you. How many times have you attempted to factory reset your doorbell?
12-14-2022 08:44 AM
At least 5
12-14-2022 08:48 AM
12-19-2022 05:53 PM
@Charles2 I wanted to follow up and see if you were able to fill out the form? Let me know if you have additional questions.
I appreciate your help, Brad and Archie.
12-22-2022 06:37 PM
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.