cancel
Showing results for 
Search instead for 
Did you mean: 

Nest Doorbell will not factory reset

LPotts
Community Member

I recently moved into a new home with multiple Nest products installed. I’ve successfully reset and connected to everything except for the doorbell (wired). When I try to factory reset the doorbell it does not reset. Is there a fix for this or will I be forced to buy a new doorbell?

6 REPLIES 6

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response. Thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be. I just wanted to make sure that your issue is addressed. 

  • Do you still need help with this issue? I know that there's been a delay in response since you posted.
  • What other troubleshooting steps have you done thus far?

Please let me know if you need further assistance. 

Best Regards, 

Brad.

LPotts
Community Member

The doorbell still doesn’t factory reset. 

Brad
Community Specialist
Community Specialist

@LPotts

 

Are you pressing and holding down the little button with the a pin? Here is an article on the Factory Reset process. 

 

Best Regards,

Brad.

LPotts
Community Member

Yes, I understand how to reset. It just doesn’t work when I try.

LPotts
Community Member

Never mind, I bought a new Nest.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.