Nest Doorbell (wired, 2nd gen) - need another 2-wire power puck.

[MICHAEL_H]

We have a 3-story house with chimes on the 2nd and 3rd floor. The Nest Doorbell came with one 2-wire power puck which we placed on the 3rd floor chime. It works perfectly! But we need another 2-wire puck for the 2nd floor chime. Can you recommend how to purchase one?

[aatienza]

Hey MICHAEL_H,

Thanks for reaching ou! Let's check — could you fill out this form and let us know once you'r done?

Best,

Archie

[aatienza]

Hey there,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.

Thanks,
Archie

[MICHAEL_H]

We filled out the form and sent it in. The reply received said there are NO pucks available for purchase.

[Brad]

@MICHAEL_H

I can understand your frustration with not being able to receive an extra Chime Puck. I am afraid we cannot offer parts here in the forums, or replacements for that matter. You are welcome to reach back out to support to see what else they can offer.

Best regards,

Brad

[EmersonB]

Hi everyone,

@MICHAEL_H I'm dropping by to ensure that everything is covered here. Were you able to read the information that Brad has shared above? In case you have other questions or concerns please let us know.

I appreciate the help, Archie and Brad.

Thanks, 

Emerson

[EmersonB]

Hello MICHAEL_H,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let us know.
 
Best,
Emerson