Nest Doorbell (wired) Camera keeps switching off

[leonloberman]

Despite having a 24hr 7 day schedule setting, my Nest Doorbell camera keeps switching off. I've tried resetting it and reconnecting the wi-fi (router is within 20 feet of the device) but still keeps happening.

Using iOS on iPhone and iPad

[leonloberman]

Also, I cannot see the camera (when it is on), when trying to view anything via the Nest web pages. (https://home.nest.com/) - it appears to be trying to connect evert second or so but never shows the picture. Tries on both Windows 10 Via Chrome and Microsoft Edge, as well as on Mac

[GarrettDS]

Hey there,

Sorry for the late response, but I wanted to drop in here to help. 

I understand that issues with your camera can be frustrating but I definitely wanted to stop by and see how I could help. 

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried? 

Please let me know. 

Best regards, 

Garrett DS

[leonloberman]

Hi Garrett

Been away for a few days.

Re camera switching off - tried removing camera from network and re-installing, also switching from no schedule to a 7 day, 24hr On schedule - same thing happens.

On the web page, tried deleting all cookies - no difference

If I click on the camera part on the web page, it does show me the live view 

Best

Leon 

[GarrettDS]

Hey there Leon, 

Thanks for letting us know. So it sounds like it works in some instances and not in others? I appreciate you letting me know what troubleshooting steps you've taken. 

Would you mind letting me know what internet browser you're using as well? 

This is stumping me because it works in some instances and doesn't in other's. 

I look forward to hearing from you. 

Best regards, 

Garrett DS

[leonloberman]

Hi Garrett

I've tried Chrome and MS Edge on Windows 10 plus Chrome on my two Mac machines.

The first fundamental issue is the camera keeps switching off.

Best

Leon

[GarrettDS]

Thanks for providing that information. One more question, how long have you had your camera for? I'm just wondering if it may be most helpful to start a replacement for you. 

I look forward to hearing from you. 
 

Best regards, 
Garrett DS

[leonloberman]

Hi Garrett

I bought it in February 2020 - installed at the end of March 2020

Best

Leon