Nest Doorbell (wired) offline

[Joelamphear]

Nest Hello says that it is offline. In the app, it shows 5 sec recordings from my doorbell, but when I tap the video, it tells me that the doorbell was offline. Google Wi-Fi point is within 5 feet of the doorbell. When I try to update the Wi-Fi, I get the NC006 or NC007 error code. My router is connected to Wi-Fi and it is the correct password. Need assistance!

[Slim20sc]

Same!!

[Joelamphear]

I ended up exchanging it for a new one, and it worked. Must have been a bad doorbell!

[aatienza]

Hey Joelamphear,

Awesome, we're glad to hear that it's been sorted out! Give us a shout if you have any other questions.

Thanks,

Archie

[aatienza]

Hey Joelamphear,

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.
 

Thanks,

Archie

[Brad]

Hey there,

I am terribly sorry to hear that you're having this issue! I would love to assist you with this issue. If you are having issues with your Nest Cam or Nest Doorbell, I would suggest that you first start by restarting it. 

Restart: Keeps all your settings, and it should reconnect to the same Wi-Fi network. This is helpful if it ever becomes frozen, has trouble reconnecting to the internet, or isn't working normally.

Best regards,

Brad

[Jeran]

Hey there Joelamphear,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

[aatienza]

Hey folks,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie

[Slim20sc]

No luck yet but my 18 mo old unplugged the connect and now it’s missing. I can replace this if I need to correct?

[aatienza]

Hey Slim20sc,

To confirm, are you still getting the same error code while checking the live video?

Thanks,

Archie

[aatienza]

Hey Slim20sc,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[aatienza]

Hey Slim20sc,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie