Nest Doorbell wired poor video quality

[bhomesea]

My Nest Doorbell (wired) has poor video quality especially around movement.  Peoples faces are barely recognizable.  Toggling the med/high quality setting does not seem to do anything.  My upload total last month was a little over 50gb so no where near the 300 limit as spec'd on their site.  Has anyone with this issue gotten a good response from an engineer?   

[EmptyNester]

Hi bhomesea,  I'm an end user like you.  I had that product for about a week and the image quality was very good.  I ultimately returned and went back to the HELLO doorbell because the new one didn't work with the NEST app, didn't record 24/7 like the HELLO version and I could not view it on my computer.

If you can I would just return it as defective and get another and try it out.  The only other thing I can think of is a very weak WIFI signal is causing it to send very compress video but that is only a guess.    You can also try opening an official support ticket with Google.  Here is the link:

https://support.google.com/googlenest/gethelp

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

Thanks for your assistance, @EmptyNester!

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 

Best regards,

Brad