Nest Doorbell won't replay events

[Veedom]

Hello Janthadeus

Sorry I was away and you closed the thread before I could reply.  So I tried reseting the camera, clear cache and reinstall the app.  I still can't reply the Past events .  I see only the thumbnails.

Should I disconnect the doorbell?

[MplsCustomer]

@Veedom 

Do you have a Nest Aware subscription? New cameras and doorbells come with a free 30-day Nest Aware trial subscription that expires unless you buy a subscription.

If you go to this Subscription Management page, do you see an active Nest Aware subscription?

https://store.google.com/subscriptions?hl=en-US

Or if you go to Settings | Nest Aware in the Google Home app, does it show a Nest Aware subscription?

Here are a couple of help topics on Nest Aware:

https://support.google.com/googlenest/answer/9233159?hl=en

https://support.google.com/googlenest/answer/9546397?hl=en&co=GENIE.Platform%3DAndroid

[MplsCustomer]

@Veedom 

Is your problem the same as what is reported in this thread on this forum?

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Video-history-is-not-available/m-p/2546...

[Veedom]

No its not. I see the thumbnail of the notification. But if I click on it, it won't load the video of the person or the movement it recorded.  Only see a thumbnail.

Do we need to have the Nest aware subscription to see recorded video even in the last 10 minutes?

[MplsCustomer]

@Veedom 

If you have the Google Nest Doorbell (Battery), you're SUPPOSED to have event video history for the most recent 3 hours without a subscription.

[Veedom]

Well It does not work.  I'll try unplugging it, disconnect the wires.

[MplsCustomer]

@Veedom 

You may need to contact Support (https://support.google.com/googlenest/gethelp?hl=en).

Sometimes, when we get a thumbnail notification from our Google Nest Camera (Battery), it won't load the video. If you go to the doorbell in the Google Home app, and click on "History" and then "Full History", do you get moving shots of each event in the last 3 hours? What happens if you click on any of them?

[EmersonB]

Hi everyone,

@Sarool we got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. If you have any questions or concerns, feel free to create a new thread as I will be locking this thread after 24 hours.

Thanks for your response Archie, Brad and MplsCustomer.

Best,
Emerson

[Brad]

Hi there, 

I apologize for my late response, and thank you for all of your patience while waiting for a reply. I understand how upsetting this may be, and I'm happy to assist you with this. Looking through the responses and help that MplsCustomer was able to offer, I believe the best option for you right now, would be to fill out this form and a higher tier of support will reach out to you for next steps. 

Best regards, 
Brad

[aatienza]

Hey folks,

It's us again. Were you able to fill out the form?

I appreciate the help, Brad.

Thanks,

Archie

[aatienza]

Hey everyone,

Do you still need help with your device? If so, please fill out this form.

Thanks,

Archie

[Veedom]

Yes I filled the form but no answer 

[Veedom]

Any other solutions ?