Nest Floodlight Camera

[GH25]

Floodlight Camera says it's offline because the battery needs to be recharged. Ive done everything one can do to remedy the issue, short of buying a new one which isn't happening. There is no answer anywhere. 

[Regina3]

I seem to be having the same issue this morning.   It’s hardwired to my house.    There’s no way it doesn’t have power.   My second flood light cam is currently working fine 

[MplsCustomer]

@GH25and @Regina3 

We have basically the same camera--the battery camera--plugged in with the optical power cable. Its battery has remained charged for 21 months and it is online and "Live" all the time.

If your USB plug is tightly seated in the bottom of your camera, and your power cable is feeding towards the FRONT of your camera, and the power to your floodlight camera is always on, your battery should not need charging.

Others in this forum have reported the same problem. You could try contacting Support starting with this link:

https://support.google.com/googlenest/gethelp

[Jenelyn_O]

Hi everyone,

Thanks for reaching out. I'm sorry for the delay.  I just want to check if you managed to see the response above. Please let us know if you still have questions or concerns, as we'll be willing to assist you further. 

I appreciate your help, @MplsCustomer.

Best,

Jenelyn

[Jenelyn_O]

Hi folks,

Checking if you still need help. Please let me know, as I'll be willing to assist you further. 

Thanks,

Jenelyn

[EmersonB]

Hello everybody,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Thanks for answering, MplsCustomer and Jenelyn.

Regards,
Emerson