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Nest Floodlight with Camera (hardwired)

Jp1269
Community Member

Why after calling 2 electricians in and spending over 300.00 for 2 service calls and all wires are CORRECTLY Wired is this camera showing idle and then a battery percentage. Google support was no help and then stated i registered the serial number as a battery floodlight camera which is COMPLETE BS and they wont replace it which was purchase in October 2021. What is the problem here and who is paying for the electrician again to re-install a new camera/light should i finally get a replacement. This is complete BS anyone else having this issue which this light/camera setup nest has **bleep** the bed since being integrated into google shame on google for taking such a great product and killing it. 

27 REPLIES 27

Impact9
Community Member

I'm no expert, but do you have more than one battery camera to test with? I'm running into an issue with mine that when I have the camera on the floodlight mount it drops connect and goes offline. I literally take it off the mount and magic it will connect even though I only took it off the mount and held it in my hand a foot away. 😤Another odd thing is the battery is only 66% charged which, I suppose is the best thing for the long term plugged in mode but if the power goes out or the switch is off then it's only 66% charged to start. 

For your issue I would bet the mount is bad, no power coming through the charging cable. It is connected to the charging cable right? 

https://drive.google.com/file/d/1V2kDoW0nchDnR9EPLG5nfxNkwrQiGdaP/view?usp=sharing

Jp1269
Community Member

impact9

 

yes have done that took it off it shows the "infinity" sign and then right back to "idle" and a % of battery power. Called Google Support and now they cant find the "serial number" of the unit in their system even though i purchased it from the google store so not sure what else to do its so annoying that nest went into google home what a horrible decision as the nest app was top notch and now this is CRAP

Impact9
Community Member

I know how that is. The nest app loads so much faster than the home app. Went from opening the nest app to see my cameras to opening one app to click 3 things to slowly load. 

Jp1269
Community Member

@Impact9 completely agree this was an EPIC Failure on behalf of google to roll nest into the home app probably the worst decision from any executive at google and the sad thing is they dont give a **bleep** what their users say or want its a very simple fix via an update to allow the "new nest" to work with the legacy nest app but they dont want it why i ask and ...... CRICKETS. The new app sucks, the way in which things work suck and google doesnt care at all, a sad day when a great product turns to crap 

MplsCustomer
Bronze
Bronze

@Jp1269 

I believe that the new floodlight camera, like the new Google Nest Battery Camera that we have, should only show as idle with a battery percentage when it is not connected to power. On other posts, customers have encountered this when the light switch for their floodlight camera is turned off.

(By the way, I agree with your dissatisfaction with the fact that the new cameras work only with the Google Home app.)

Oddly enough mine shows infinite battery power with the light switch to the floods on but it only showed a charge of 66%. I have it inside charging with the power cable from the other cameras. 

Jp1269
Community Member

It makes no sense at all either it’s powered by a wire or not how can it be both when you have constant power to the light google = #epicfailure 

Interesting...when mine went offline, it also showed a charge of 66%.  Could it be it isn't even fully charging?

I blame myself for not doing my research.  This thing is so half-baked and loaded with issues, I wouldn't have bought it.

 

Brad
Community Specialist
Community Specialist

Hey there,

 

I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

  1. Open the Google Home app

Google Home app

  1. .
  2. At the top right, tap your account.
  3. Tap Feedback 

and then

  1. tap the type of device you'd like to submit feedback for.
  2. To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
  3. In the feedback summary, write a brief description of your issue.
  4. Be sure to check the box for Screenshot and System logs.
  5. To submit feedback, at the top right corner, tap Send 

 

If you need anything else, please let me know.

Best Regards,

Brad.

drubarlow
Community Member

Many of us have reported this issue many times, and so far we’ve gotten only the run around from Google. Even some of your replies in this very forum have been like 🤷🏻‍♂️.

 

My experience from yesterday us 75+ minutes with support only to have them say “we will send you a charging cable” just before shutting down our chat. My problem is with a WIRED Nest Cam with Floodlight. 

Mine came online about 2 weeks ago during the middle of the night, and has been running as expected ever since.  I checked the software to see if it upgraded, but it is running the same version as when it failed.  I have no explanation.

 

Many of these floodlights are installed 10 ft or more off the ground.  It is foolish to think we would climb up, unscrew the charging cable on the floodlight, and bring it down to connect to...a charging cable...like the one that should be working on the floodlight?

Brad
Community Specialist
Community Specialist

Hey folks,

 

Please make sure that you have wired your Nest Cam with Floodlight correctly so that when it is wired in, it should be charging at all times when connected to power. Depending on how it is installed, it will be different. I am afraid I do not have an answer at this time as it this looks to be an ongoing bug. Thank you for sharing your feedback, we appreciate your patience.

 

Best regards,

Brad.

Jp1269
Community Member

@Brad  thanks for that and I am sure like most of us we hired a licensed and insured electrician who knows what they are doing (or at least I did) at a cost of 175.00 per visit and now have to have them come back again to install the replacement flood light at another 175.00 so who is paying for these professionals? And if it’s a big then google should make good on all of the issues 

Brad
Community Specialist
Community Specialist

Hey folks.

 

I am afraid this issue is still present, and being looked into. I am just checking in to see if you anyone has questions, or needs further assistance.

 

Please let me know if you need further assistance. 

Best Regards,

Brad.

Jp1269
Community Member

Hello all after going back and forth with google nest I was able to get a replacement have the electrician install it AGAIN and now Poof it works so maybe the first batch was defective as it was wired by the same electrician that installed the original one call for warranty replacement 

Brad
Community Specialist
Community Specialist

@Jp1269

 

I am glad to hear that you were able to get a warranty replacement! Relieved to hear that this issue is not happening for you. Please let me know if you need further assistance.

 

Best regards,

Brad. 

Jp1269
Community Member

@Brad  now I need google to reimburse me for the 3x charges for the electrician 

Brad
Community Specialist
Community Specialist

@Jp1269

 

I am afraid I cannot provide you with anything like that. I am a Moderator and Community Specialist. You will need to reach out to support for assistance. 

 

Best regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.

drubarlow
Community Member

@Jp1269How did you get Google to replace it? So far their only idea was to send me a charging cable 3 weeks ago, which has yet to arrive, and then to ask me to clean the connector between the camera and floodlight and turn it off for 2 mins before turning it back on. As you can probably guess, none of those are actual remedies.

MplsCustomer
Bronze
Bronze

You are not alone in having problems with the battery on the floodlight camera; see this lengthy thread:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-floodlight-Camera-runs-out-of-batt...

 

The thread linked here has now been locked by forum Admins. No answers, and now no discussion or idea sharing.

legendno6
Community Member

I'm having the battery/wired issue as well.  Occasionaly, it will show wired and get full time video.  Most of the time, I'm on battery.

Sounds like you really got yanked around by support (who here hasn't?)...I don't think there is such a creature as "Nest Battery Floodlight Camera"

 

Jp1269
Community Member

@legendno6 it’s a shame that they took a great product and turned it to crap

legendno6
Community Member

I'm not sure why I even bother contacting support.  I've used them on 5 occasions, but have had 0 issues resolved.

Jp1269
Community Member

I agree 100% useless as **bleep** on a bull 

 

TopCat27
Community Member

12/24/21 G-mailed Google Help today ..
New Nest Router/Wifi w/2 Points, 2 Floodlight Cameras, Hub Max, Hello Doorbell. Original Setup was all Working Excellent, even got 2 TV's back up & working along w/ Firestick4K. ...but accidentally deleted router then printer would not work, and all locked up‼️ Ended up re-setting Epson X-620 printer. Had to reconfigure w/ new P.W. in Modem, Router, Printer, etc. and  finally Got Nest router, Hub Max. Hello Doorbell & one Point set back up & running....but having issues of (1) other point saying, "no communication", ....still issues with the 2 Nest Hardwired Floodlight Cameras that will not Complete setup after stating "connected, almost there", and when asked if I heard Sound....no sound.. Try Again 😞 I've got hours & hours on this setup 😞

Tried reset several different scenarios, ie; new device, deleting old device and start again.. even renamed FloodlightCameras...to no avail...also trying to find Network in Home App when following directions in go.c/nest/help while doing the following...in Wifi App/settings/network/factory reset....I couldn't fine Factory Reset.
please advise. Make Sense?  That's what I wrote.    

UPDATE 12/27/21.  ..... Finally tried "resetting" another Point again & GOT IT UP & RUNNING!, but the 2 Floodlight Cameras still will not "Communicate"...(problem during setting up, Prior to getting this far),, I  keep selecting Hardwired Floodlight Camera, I click on that, then it immediately brings up "BATTERY FLOODLIGHT CAMERA, like I selected it..NOT😱