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Nest Hello 1st Gen Wired can't connect to wifi

bch
Community Member

I have had this for about 4 years now.  Last night I noticed it wasn't streaming. 

 

-Blue circle constantly going, black screen in the near app.

-noticed in the app history it was dropping connection a ton for the previous 12 hours.

- has power, house doorbell chime dings, the nest chime to my speakers do not.

-all other nest cameras work fine

What I tried:

- rebooted router

- tried pulling it off and reset

- tried factory reset

- couldn't add to account again (couldn't find doorbell error)

Is it pooched?  Like, am I supposed to by a new doorbell every 4 years?

 

EDIT: I also disconnected the doorbell from the wires, brought it inside and connected it to USB.  Tried the whole reset thing and re-add to nest app but no go.

1 REPLY 1

bch
Community Member

Hoping to get help here