Hi there,
I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. I would suggest that you look into this Troubleshooting Guide which should walk you through some steps. You should be able to connect it to the Hub if your Hub is connected to the wifi that these cams will be connected too.
Here are some steps to follow from the guide:
1. Restart your camera or doorbell
Use the instructions in this article to restart your camera. Then return to these steps and go to step 2.
2. Connect to the same Wi-Fi network
- Connect your phone to the same Wi-Fi network as your existing Nest product(s).
Try to set up your camera or doorbell again while your phone is on the same network.
After completing camera or doorbell setup, you can connect your phone to a different Wi-Fi network if you like.
If you’re still getting the same error after trying the steps above, restart your camera or doorbell again and continue troubleshooting below.
3. Move your products closer together
During setup, your new camera or doorbell will try to connect to one of the following existing Nest products in your home:
- A Google Nest camera or doorbell
- Google Nest Protect smoke and CO alarm
- Google Nest Guard (the main part of the Google Nest Secure alarm system)
Note: Google Nest thermostats, Google Nest Detects, Google Nest Tags, and other Nest camera models don’t participate in setup as described above.
Here’s how to help them connect:
Temporarily bring your camera or doorbell and your other Nest product within about 30 feet (10 m) of each other.
- For a Nest camera, try to bring your camera closer to your other Nest product. You might need to plug your camera into an outlet that’s closer to the other product.
- For a Nest Doorbell wired, try to bring your other Nest product closer to your doorbell.
When your products are closer together, go through setup again.
If that doesn’t work, restart your camera or doorbell. Then bring your camera or doorbell and your other Nest product within a few feet (1 m) of each other and go through setup again.
Once you’ve added your camera or doorbell to the app and have completed setup, you can install your products farther away from each other. They only need to be close together during setup.
Best Regards,
Brad.
