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Nest Hello Doorbell - Reboot Feature

TommyWojo
Community Member

At times, the Hello Doorbell stream viewed on a Nest Hub Max fades away, Why ?

Wifi Signal Strength ?

Outdated NIC ?

Outdated Firmware ?

Suggestion:

Provide a Reboot Option with Monitoring Tools.

4 REPLIES 4

Krutsch
Community Member

Same issue... brand new and periodically, I receive an error that live video is not available. I remove the doorbell from the mount, plug it back in, (sometimes) restart my Google Nest Mesh WiFi and it all works. Would be nice if there was a restart option, like there is on the Mesh WiFi points.

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.