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Nest Hello Doorbell Ringtone has disappeared in app settings

Bejay
Community Member

I changed my doorbell tone to a Christmas theme but I appear to have lost the option to change it back has something changed in the app

1 ACCEPTED SOLUTION

Bejay
Community Member

Turned mine off for a few minutes then back on and it’s reset itself. 

View solution in original post

14 REPLIES 14

MplsCustomer
Bronze
Bronze

@Bejay 

Google Nest apparently removes the option in our Google Nest app when the holiday is over. When it's available, it appears under Device Options under Settings.  (I found this on another site.)  Their site says Google Nest changes it back to "Ding Dong" automatically when the holiday is over.

Screen Shot 2022-01-05 at 2.17.40 PM.png

Lostinlinix
Community Member

thats the issue, mine is stuck at winter and i cant change it back

@Lostinlinix 

Google Nest must have a bug on their server, then. Google Nest Help (https://support.google.com/googlenest/answer/9231819?hl=en#zippy=%2Cdoorbell-theme) claims this:

"After the holiday, your doorbell automatically goes back to the default tone, and the seasonal theme disappears in the app."

Rubes
Gold Product Expert
Gold Product Expert

Tried a restart?

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.

 

Please let me know if you need further assistance. 

Best Regards,

Brad.

Dobbo
Community Member

Brad,

my doorbell is stuck in winter mode can you advise how I get back to standard doorbell chime?

MplsCustomer
Bronze
Bronze

@Brad 

Can you advise how users can get back to the standard doorbell chime (from the "Winter" or "Christmas" theme) since the "Doorbell theme" was removed recently but Google Nest apparently failed to reset their doorbells back to the standard theme?

Bejay
Community Member

Turned mine off for a few minutes then back on and it’s reset itself. 

Dobbo
Community Member

How did you manage to switch it off, using the software or actual disconnect

Bejay
Community Member

Switch it off

Dobbo
Community Member

Cool thank you I will give it a try over the weekend

Brad
Community Specialist
Community Specialist

Hey y'all,

 

Thank you for all of your patience while dealing with your missing doorbell chime! Have all of you made sure that you have fully restarted your devices first? I would like you to try to restart it first.

 

Best regards,

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.

 

Please let me know if you need further assistance. 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.