Nest Hello Doorbell peeling and cracking

[jozeppy26]

I’ve noticed this issue occurring on what is my second nest doorbell (the first failed to stay powered via doorbell wiring after a year). I’m concerned this doorbell will being to suffer issues such as this. What’s going on here Google? My first one did this too before it broke. 

 

[MplsCustomer]

@jozeppy26 

There are now 288 threads about "peeling" Google Nest Hello Doorbells in this forum and 31 threads about "delaminating" Google Nest Hello Doorbells. One of our Nest Hello doorbells--20 months old--is peeling. That Nest Hello and another one of ours also won't ring the internal chime anymore due to a failing internal battery (another defect with hundreds of posts here in this forum). It certainly seems both are clearly known defects. Yet in spite of all these reports Google Nest says they "cannot" replace them if they are more than one year old. "Cannot"?? It seems rather they will not do anything.

In previous posts, I have suggested that customers with Nest Hello doorbells that are peeling--or failing to chime due to a failing internal battery--be given a discount on a new, RE-DESIGNED Google Nest Hello Doorbell (NOT the new battery doorbell) that has a user-replaceable internal battery obtainable from Google Nest and that corrects the susceptibility to peeling. So far, no one from Google Nest has responded to this suggestion.

[aatienza]

Hey jozeppy26,

Sorry to hear you're having an issue with your Nest Hello. Could you fill out this form and let us know once you're done?

Thanks,

Archie

[aatienza]

Hey jozeppy26,

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 

Thanks,

Archie

[SteveT1]

Hi there,

We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Regards,
Steve