Nest Hello Missing Parts

[Linguo]

I purchased a Nest Hello from Walmart almost two years ago and couldn't figure out how to install it, so I stored it. Returning to try installing again and realized I had been sold an open box with all of the accessories missing: wall plate, chime connector, and screws.

Is it possible to purchase just the hardware kit to finish installation?

[akosk36]

I'm having the same problem. I'm missing the wall plate. Google customer service told me because the warranty is expired they can't help me. It's ridiculous. I'm not asking for anything for free I'd be willing to pay for it.

[GarrettDS]

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

I understand how that could be frustrating but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? Unfortunately we don't have just the hardware kit for the device.

Please let me know if you have any other questions.

Best regards,
Garrett DS
 

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.