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Nest Hello - Peeling (Refusing to replace)

BrewDrew
Community Member

I can unfortunately now join the folks who have their Nest Hello peeling - I've had it for a little under 2 years, under shade.  Support is telling me I am out of warranty and they can't help.  Nice to know that I am paying for Nest monthly, have bought several Nest cameras & Google products and I won't get support for something that shouldn't be happening with a product that is meant to be outside your home.

 

Hoping someone can help from Google/Nest.

6 REPLIES 6

Draslay31
Community Member

Sorry to hear - I am waiting to see what happens and if nothing it will go to YouTube; joining the rest of the reviews - even if I can deter a single individual it will have helped. I do like the doorbell yet no point in financially supporting a company that doesn’t stand behind their product and customer(s) imho. 

BrewDrew
Community Member

Still waiting for someone to help from Google

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Best Regards, 

Brad.

BrewDrew
Community Member

Hi Brad,

Yes I still need help - I would like to have the item exchanged.

Brad
Community Specialist
Community Specialist

Hey folks.

 

If your device is out of warranty, we cannot assist you further with a replacement. If you wish to discuss this further, please contact Support for assistance as Nest Community Specialists do not  process these requests in these forms any longer. I apologize for the inconvenience this may cause. 

 

Best regards,

Brad.

Draslay31
Community Member

Good afternoon, Brad

 

may I ask if this message is directed to Brew only? I received a copy in my email inbox and not sure if you are extending the help to both of us or just Brew. 

Thank you in advance