I can unfortunately now join the folks who have their Nest Hello peeling - I've had it for a little under 2 years, under shade. Support is telling me I am out of warranty and they can't help. Nice to know that I am paying for Nest monthly, have bought several Nest cameras & Google products and I won't get support for something that shouldn't be happening with a product that is meant to be outside your home.
Hoping someone can help from Google/Nest.
Sorry to hear - I am waiting to see what happens and if nothing it will go to YouTube; joining the rest of the reviews - even if I can deter a single individual it will have helped. I do like the doorbell yet no point in financially supporting a company that doesn’t stand behind their product and customer(s) imho.
I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.
If your device is out of warranty, we cannot assist you further with a replacement. If you wish to discuss this further, please contact Support for assistance as Nest Community Specialists do not process these requests in these forms any longer. I apologize for the inconvenience this may cause.