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Nest Hello Won't Connect to my Network

BarryAshforth
Community Member

I am getting error code NC022 and I have reset the Nest Hello device and my Samsung S21 phone several times.  I have removed power and no matter what I do, I cannot get the Doorbell to connect to the network.  I have a second Nest Doorbell, which works fine and connects to my network no problem, even in the same location where the other fails every time. I have 12 other Google/Nest devices in my house, and all of them connect fine to the WiFi network.

What do I need to do to get a replacement Nest Hello?

3 REPLIES 3

GarrettDS
Community Specialist
Community Specialist

Hey there BarryAshforth, 

So sorry to hear that your Nest Hello won't connect to your network, I'm sure that's frustrating, but I'm happy to look into this for you. 

 

This error means your Nest Cam couldn’t connect to your phone or tablet through Bluetooth. You’ll need to make sure Bluetooth is working and is enabled on your device. I'll be listing some steps, let me know if you've done this or it helps you resolved the issue:   

 

1. Quit the Nest app.

2. Unplug your camera. Wait 10 seconds, then plug it back in.

3. On your phone or tablet, switch Bluetooth off and then on again to reset the connection. When you’re done with this step, make sure Bluetooth is on.

4. On rare occasions, your phone or tablet might not let you turn on Bluetooth. If you run into this issue, try rebooting your device.

5. After turning on Bluetooth, bring your phone or tablet within 12 inches (0.3m) of your camera, and keep it there until the setup is complete. This can help with any wireless interference that may be disrupting the Bluetooth connection.

6. Now, try setting up your camera again on your phone or tablet.

7. If you still can’t set up your Nest Cam, try using a different phone or tablet if you have one. Or, set it up using a computer and the included USB cable.

8. If the Nest app displays a Bluetooth error again, try rebooting your phone or tablet if you haven’t already.   

 

Note:  If you have one of the following cameras, you can set up your camera without using Bluetooth.

  • Nest Cam Outdoor
  • Nest Cam Indoor
  • Dropcam

Please make sure that the mobile data on your phone is off during pairing because the devices need to be on the same WiFi network. 

 

If the above steps don't help, resetting your doorbell might also help.  

 

To reset your doorbell, you’ll need the included release tool or a small unfolded paper clip or thumbtack.  

 

1. Remove Hello from the base using the release tool that was included in the box with Hello or a thumbtack. Insert it into the hole at the bottom of Hello and pull it off the base.

 

2. Hold down two buttons on your Hello for about 10 seconds:

  • Hold down the reset button on the back (insert the release tool or a thumbtack into the hole near the top).
  • At the same time, hold down the big doorbell button on the front.

3. Your camera will chime and its light ring will start spinning blue, then flash yellow, and then all the lights will turn off. Release the two buttons.

 

4. The factory reset is complete when your camera chimes and the light ring starts slowly pulsing blue. 5. Go through the setup again.  

 

Please let us know how that works for you. 

Best regards, 

Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there, 

Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. 

 

Have a great day. 

Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey folks, 

It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread. 

 

Have a great day,

Garrett DS