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Nest Hello doorbell peeling

Jrr2
Community Member

Our doorbell is protected under an overhang and does not get direct sunlight.  Will Google replace it?

4 REPLIES 4

EmptyNester
Gold Product Expert
Gold Product Expert

If it is past the 1-year warranty they will not.  Many have tried.  if you search on this forum there are many people reporting this.

MplsCustomer
Bronze
Bronze

@Jrr2 

If you search under "Cameras and Doorbells" for "peeling" you'll find 328 threads.  Yet Google Nest says they "cannot" replace peeling doorbells older than one year.  And they haven't responded to the suggestion that peeling doorbell customers be offered a discount on the new wired Google Nest doorbell that's been promised for 2022.  

We bought a silicone skin for ours, one that leaves the camera lens, IR lights, and button uncovered.

Brad
Community Specialist
Community Specialist

Hey there,

 

Thank you for your patience! If you're seeking a replacement, please fill out this form. Unfortunately, we do not offer replacements for parts. I apologize for the inconvenience. 

 

Best Regards,

Brad

aatienza
Community Specialist
Community Specialist

Hey Jrr2,

 

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Please keep your lines open as they may reach out to you anytime soon. Also, please be advised that this thread will be locked after 24 hours.

 

Thanks,

Archie