Nest Hello doorbell peeling

[jamespitt]

Hello all

My Nest Hello doorbell has been peeling for some time. Most of the face has peeled off and it looks terrible. Is this a widespread manufacturing issue? Are Google doing anything to rectify the situation? 

Regards

James

[RXShorty]

Hi @jamespitt 

Not sure if this is covered by warranty?
You could try to reach out to Google Nest Support.

Another option is getting a third-party skin.
https://www.xtremeskins.co.uk/products/google-nest-hello-skins
https://www.slickwraps.com/collections/nest-hello

[EdmondB]

Hello jamespitt, 

I'd like to jump in here and check if you've seen RXShorty's response. Were you able to reach our Support?Let us know if you need more help by replying to this thread.

@RXShorty thanks for the help

Best,
Edmond

[jamespitt]

Hi

Thanks for your reply. Sadly I don't think it's in warranty as it was bought in 2020. I can't believe Google are not doing a product recall, given the number of people I've found complaining about the same issue! For a doorbell of this price, they shouldn't be failing so quickly!

Does anyone know whether more recent versions have had the issue rectified?

Regards

James

[EdmondB]

Hey jamespitt,

I'm sorry to hear about your experience with your Nest doorbell. We'd be happy to take a look at this for you. Please fill out this form with all the needed information. Let me know once you’re done.

Thanks,

Edmond

[jamespitt]

Hi

Many thanks - I've filled it in. 

Best wishes

James

[EdmondB]

Hi there,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. If you have any questions or concerns, feel free to create a new thread as I will be locking this thread after 24 hours.

Best,
Edmond

[jamespitt]

Many thanks - when will they be in touch roughly?

[Jenelyn_O]

Hey jamespitt,

Please keep an eye on your inbox or messages as they will get in touch with you soon. Once you receive an email, continue the conversation there. If you have any questions or concerns, please let us know as we'll be locking this thread after 24 hours.

I appreciate the help, @RXShorty and Edmond.

Cheers,

Jenelyn