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Original poster: Kindal Renaud
I have had my Nest Doorbell for 1.5 years and it has worked perfectly until a week ago. It disconnected from my wifi and shows no lights or activity. I have restarted my router modem, reconnected to the app, restarted the device, and also did a factory reset. After trying all the recommended steps listed on the community, I called Nest support for additional help. We checked the chime wires, the chime box and the wires in my doorbell. We disconnected my device from the front door and hooked it up to my computer - the device is still dead and showing NO activity. The sales rep told me that it is in fact a faulty nest hello based on all the testing we have done. The sales rep also tells me that they will NOT send me a replacement because it has been over a year since the purchase. Has anyone experienced this horrible customer service after a nest device malfunctions? I would understand if the device is 5+ years, but it seems crazy that this large company cannot help with fixing the problem or making it right after 1.5 years of purchasing. I am a huge Nest customer, devices all over my house and have never had issues with any of the other devices and their customer service has been helpful up until this point. I have been waiting more than a week to hear from a manager regarding this and I have been told that "I am on the cue". During that week of waiting, Nest announced their new doorbell...are they releasing new doorbells because the old versions are experiencing issues like mine? Is Ring the new option for doorbells?
