Nest Hello peeling off and not showing online

[NoahvdVen]

Hello there!

My Nest Hello is peeling off massively! The front layer of the doorbell is losing his "skin" and it looks terribly bad. This is just not representative for our neighborhood. And this is not the behavior you would expect from a multi 100 dollar product. We also have the problem that the doorbell is not showing online anymore after a few power outages. I always used this product with a lot of joy and never had problems with it, but this is a massive bummer. I hope Nest will pick up this threat and help me with a good solution. Or maybe someone else has a possible solution.

Thanks!

[MplsCustomer]

@NoahvdVen 

Two of our Nest Hellos are peeling. Since Google Nest will not replace them, we purchased silicone "skins" on Amazon. And on a couple of occasions after a power outage, we have had to briefly turn off the electrical circuit for one of our Nest Hellos to get it to restart in order to get it back online.

[NoahvdVen]

Thank you for your answer. We have tried to restart the doorbell multiple times. But it just won't go back online unfortunately.

[EmersonB]

Hi everyone,

@NoahvdVen, thanks for posting here in the Community. I'm sorry to hear about your experience on your Nest Doorbell. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Also, you may try to reset your Nest Doorbell to the factory default and try to add it back.

I appreciate the help, MplsCustomer.

Regards,

Emerson

[NoahvdVen]

Hello Emerson,

I have filled in this form 2 times now. But still didn't get a reply in my email unfortunately.

[EmersonB]

Hello NoahvdVen,

We got your form — thanks for filling it out. I've checked your case and saw that our support team emailed you. Please respond to them to assist you with your concern. Continue your conversation there to avoid confusion here as I'll be locking this thread after 24 hours.

Best,
Emerson