09-09-2023 08:15 AM
Is anyone else having issues of gaps in event history? I see large gaps saying no events detected when I know for a fact that I have been walking by my hub max numerous times. I checked the wifi settings and it has a strong signal to it, so that is not the issue. I have 24/7 event history and want to go back and check things, and now I can't. I'm getting really aggravated with all the issues Google has had with the Nest Hub Max. It seems like it's always something.
09-09-2023 08:41 AM
This may not explain what's happening to you, but Google Nest's cameras have a built-in, non-configurable "cooldown" period after an event occurs. So, our cameras and doorbells may not flag a half-dozen events and send a half-dozen notifications in a 5 or 10-minute period just because we walked in front of the camera a half-dozen times in that time period. All of the events will be recorded if you have a Nest Aware Plus subscription with 24/7 history, but only the first event may be flagged as a detected event.
A year or two ago, a Google Nest Community Specialist posted a chart in this forum of the "cooldown" periods for each camera, varying by type of event and type of subscription, but the post was deleted shortly thereafter.
09-10-2023 03:57 AM
Thank you for your response, however, I'm talking about hours of a gap,, not just minutes.