Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Nest doorbell - longer video

Community Member

I signed up for Nest Aware so my doorbell video can be longer than 3 hours however it is still only showing 3 hours of video. Not sure where to go from here?


Platinum Product Expert
Platinum Product Expert

Is your doorbell in the home structure you purchased Nest Aware for? You can check by going to your Google Store subscription page or Google Play subscription page.

Note it is not retrospective, meaning you won't see 30 days of history until 30 days after the purchase date. Also, the video history will show only clips when your camera detected motion or sound. During times with no detected events, it will show blank areas.