Nest IQ Outdoor stopped working

[JH2]

I have a Nest IQ outdoor that just all the sudden stopped working. I figured it might be the power supply or main line and I replaced both.

I have several around the house and this one just stopped. Its about a 1.5 yr old. Purchased from best buy or home depot. I purchased a used one on EBAY and it now is working in its place.  Looking for a replacement. 

I have tried all of the following with zero luck as well after reading other forum posts:

• Have you tried to factory reset your camera? YES
• Do you see any status lights on the camera? NO
• Do you see any physical damage? NO
• Have you made any changes to your internet connection? Or Router by chance? NO
• What other troubleshooting steps have you completed thus far? NEW POWER UNIT

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards, 

Brad.

[JH2]

HI BRAD. Yes, please help. Can I send it back for a replacement?

[Brad]

Hey there,

Thank you for your patience. We do not process these requests in the Nest Community Forums. If you are seeking a replacement, please first fill out this form so Support can collect some important information from you. Once the form is submitted, you will have your case number. 

Best Regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.