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Nest IQ cam indoor

MrGomez
Community Member

Screenshot_20221205_185553_com.huawei.browser.jpg

 porque no me deja seleccionar mi producto, aparece en gris no disponible. Porque? 

7 REPLIES 7

aatienza
Community Specialist
Community Specialist

Hey MrGomez,

 

Thanks for reaching out. Let's see what's going on. When did it start happening? What's the status light of your Nest Cam IQ Indoor? Did you make any changes to your camera settings? Also, have you tried reinstalling the Google Home app to make sure it's up-to-date?

 

Looking forward to your response.

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hello there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie

MrGomez
Community Member

Dont let me Select my camera iq interior, I dont know why. Like if it were out of service

Brad
Community Specialist
Community Specialist

@MrGomez

 

Are you logged into the same account that all of your devices are connected too? Verify your email address you're using to log in. Please let us know.

 

Best regards,

Brad

janthadeus
Community Specialist
Community Specialist

Hey there,

 

I want to check if you still need help. Don't hesitate to reach back if you do.

 

I appreciate the help here, Archie and Brad.

 

Thanks,

JT

janthadeus
Community Specialist
Community Specialist

Hello there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

 

Best,

JT