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Nest Indoor (Wired) Gen 2 and Nest Wifi Pro 6E. "There was a problem communicating with Google"

JohnnyOhhh
Community Member

I have spoken to the support team to no avail, I have scoured this site for hours.
I have WiFi switches, chromecasts, nest audios, a 1st gen doorbell camera, lights, any many other devices I cannot think of at the moment. EVERYTHING is working as it should except this.

So, I used to have the 1st gen google wifi, I recently upgraded the network to the nest wifi pro 6e. I setup nearly all of my devices and had very few issues. This is the only one remaining and it has become exceptionally frustrating. 

Some of the steps I have already tried came from these threads.


https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Camera-wired-2nd-gen-not-recognize...

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/quot-There-was-a-problem-communicating-...

I am at my wits end. I have factory reset the camera many times, ensured the camera is no longer part of my google home, cleared the cache/data on google home, uninstalled and reinstalled google home, tried connecting the camera to the guest wifi network, to the regular wifi network, to my hotspot using the same SSID/pw as my home wifi, and every single time, it gets through most of the setup and fails with "There was a problem communicating with Google". Someone, please help me before I take this camera out back and destroy it with a sledgehammer.

1 REPLY 1

EmersonB
Community Specialist
Community Specialist

Hello JohnnyOhhh,

 

Thanks for reaching out here in the Community. To know more about this issue, I’d like to confirm, what is the light status of it? How was the reset done? Do you see any error code? 

 

Looking forward to oyur response.

 

For your reference, here's the link for resetting/restarting your Nest Camera and Nest Doorbell: https://goo.gle/4arM6iL

 

Regards,

Emerson