Nest Outdoor camera power cord disintegrating

[Kjm575]

My nest outdoor camera has been going offline while my Nest indoor camera was staying connected. I was up on the roof and found the power cord coming out of the camera is disetigrating, I can see the 4 wires inside the cord. I am guessing that there is a short that is taking the camera offline. Is there a way to replace this cord?

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[GarrettDS]

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

[Kjm575]

Thanks for the reply. I just removed the disintegrating part of the cable and double wrapped it with electrical tape. Is there a replacement cord for cord that comes out of the camera? 

[Brad]

Hey there,

Thank you for your patience. Please fill out this form so we can collect some important information from you. Once the form is submitted, you will have your case number. 

Best Regards,

Brad.