Nest Outdoor camera

[mark]

I have a nest outdoor camera which is not being recognised by the app or connecting

I have power to the camera 

I have tried factory resetting, deleted and re installed the app

when I try to connect a new device it picks up the camera but states the message this camera is connected to another account 

[Brad]

Hi there, Mark.

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. Do you own this camera? Are you the original owner of it? Or have you moved where there is already a device set up? Once I have more information I can assist you further.

Best Regards,

Brad. 

[mark]

Brad

Thanks for the reply

I am the owner of the camera and have been from new

I haven’t moved it or changed anything

It stopped being picked up by the app about 6 months ago and whilst trying to reset I was forced down the route of setting up a new google account to link the camera to but that did not work but the camera started to work ok until a few weeks ago and whatever I try isn’t working

Mark Ward

[Brad]

Hi there, Mark.

How long have you had your camera for? I am wondering if it may be possibly dying? Is it receiving it's required power requirements? I would check to make sure that your cameras Power Requirements are met. I look forward to your response.

Best Regard,

Brad. 

[GarrettDS]

Hey there, 

Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. 

Have a great day. 

Garrett DS

[GarrettDS]

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS