Nest Video Won’t Playback

[Jaysplace70]

Our Nest camera will no longer playback video in the app only still shots…how can we fix this issue?

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[Smb117]

I’m not the OP but I’m having the exact same issue. Please help!!

[Brad]

@Smb117

Sorry to hear that you're still having this issue! What troubleshooting steps have you taken so far? Please make sure to restart your devices first, check your internet connection, make sure your firmware is up to date on all devices, and let me know if you need further assistance. 

Best Regards,

Brad.

[Smb117]

Everything you mentioned has been done or checked. The only thing different is we have new phones. 

[Brad]

@Smb117

Have you made sure that you have removed your old device, or made sure that your new phones are fully connected to your Home/structure? Have you tried to restart your device and then try again to check on them? Which app are you using?

Please let me know if you need further assistance. 

Best Regards,

Brad.

[Kath1]

We are having the same problem. Is yours working now? Video won’t play, still shots only.

[armchannel]

Same problem for me too

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

Best Regards,

Brad.

[Eric_B]

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day!
Eric

[Jimdouce]

Same issue.  Doesn’t look like any replies have been helpful at all. 

[GarrettDS]

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS