Nest Wired Doorbell Setup Not Working

[Qtrex]

I recently purchased a new residence that came pre-installed with a wired Nest Doorbell. The previous owner stated that it has been removed from their account prior to us moving in. I have been attempting to get the device connected to my Nest app but have been unsuccessful.

The Nest device has a green status light but no color on the ring light at the bottom. I have attempted to factory reset it with no luck. There is no chime or color change on the device. I found a closed post that holding the reset button for a lot longer solved some people's problems but that did not work in my case.

And help or direction would be greatly appreciated. 

[MplsCustomer]

@Qtrex 

I haven't had to do a factory reset on any of our Google Nest Hello doorbells in a couple of years, but are you pressing a paperclip or release tool into the reset hole on the back while simultaneously holding down the doorbell button on the front, as shown here? (This description seems to imply that the previous owner should have done this before removing the doorbell from their Google Nest app.)

https://support.google.com/googlenest/answer/9252162?hl=en#zippy=%2Cnest-doorbell-wired

[Qtrex]

Thank you for the reply, and yes I have placed the paperclip into the reset hole while simultaneously holding down the doorbell button. There is no indication that it has reset though, no color blinking or change.

[aatienza · Accepted solution]

Hey Qtrex,

I’m sorry you’re having trouble with this. No worries, we'll check this out. Are you getting any error messages when you try setting up the doorbell? Also, have you tried turning off and on the breaker to reboot your doorbell? Keep us posted.

I appreciate the help, MplsCustomer.

Thanks,

Archie

[Qtrex]

Thank you for the reply!

I just got home and resetting the breaker did the trick! The Doorbell began to chime and I was able to connect it to my account. Thank you so much for the recommendation!

[aatienza]

Hey Qtrex,

You're welcome! Don't hesitate to reach back to us if anything comes up — stay awesome!

Thanks,

Archie

[aatienza]

Hey Qtrex,

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.
 

Thanks,

Archie