Nest Wired Doorbell offline, has solid green light

[Lukanen]

Hi, I have a Nest Wired Doorbell that has gone offline. The green dot light remains active on the doorbell. All troubleshooting steps have not helped. 
Appreciate any guidance. 

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[Manomon]

Yes your help is needed, Same as above problem, doorbell is green, but it’s offline on the app. Wi-Fi signal is strong. Sometimes it works after a hard reset, but gets into same problem after week or two. Its a wired doorbell so it should work above -20C. 

[Brad]

@Manomon

Here is a link to an new article on cold weather and how it affects charging on our products, the cold affects even the wired models. Please take a look at the article and see if it helps explain things a bit better. 

Best regards,

Brad.

[James]

Hey folks,
Thanks for visiting the Community.
Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.
We hope you were able to get the help you need but if the issue persists feel free to create a new thread, and provide as many details as possible so that others can lend a hand.
Best,
James