Nest (Wired) Hello - Buzzing Noise in the Chime

[SdeGat]

I have the same problem as @aheiser31 and @Mc02hi raised earlier this year. 

My chime is making this buzzing sound as if the Nest doorbell button was like half-pressed (let’s say) almost all the time. 

Note I am using the same wires/transformer as I was using for the Nest battery doorbell (which I replaced because it was not working in the winter). As such, the only element that has changed in my setup is the Nest doorbell. (I did not have the problem with the battery doorbell)
Can this be fixed?

[MG8]

I also have the same problem. I have two chimes and I tried installing the connector provided on both of them, but the other one would always be buzzing. 
I would appreciate some help as well.  

[MplsCustomer · Accepted solution]

@SdeGat 

When you replaced your Google Nest Doorbell (Battery) with the Google Nest Hello Doorbell (aka Google Nest Doorbell [wired]), did you connect the Chime Connector (which comes with the Google Nest Hello Doorbell) to your indoor chime? The Chime Connector is required for the Google Nest Hello Doorbell but is NOT used with the Google Nest Doorbell (Battery).

Per this page, "without the chime connector, you might experience chime buzzing or unexpected chimes."

https://support.google.com/googlenest/answer/9247132?hl=en

[SdeGat]

Thanks @MplsCustomer, I have installed it and all seems to be fine now. (except to make it fit under the chime cover)

[janthadeus]

Hi there,

It looks like we can consider this one complete, so I will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best,

JT

[SdeGat]

Thanks for the quick follow up @MplsCustomer .  
I did not install that. 😕 I will check your link and try it!

[MplsCustomer]

@SdeGat 

This post has a wiring diagram for the Chime Connector.

[SdeGat]

@MplsCustomer where did you say the wiring diagram was?

[MplsCustomer]

@SdeGat 

I forgot to include the link to this post: https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Wiring-diagram/m-p/24455

[Mc02hi]

I installed the small circular transformer(?) that was in the box and it solved the issue. 

[MplsCustomer]

@Mc02hi 

Google Nest sometimes calls it a "chime connector".  It provides continuous low voltage power to your doorbell's camera from your doorbell's transformer without triggering your indoor chime.

[MG8]

I have 2 chimes and 1 doorbell, the chime I plug the connector works well but the other one keeps buzzing. 
I tried installing it on both chimes already. It seems that I need a second “google connector. 

[MplsCustomer]

@MG8 

Unless your chimes are wired unusually, you should only need one Chime Connector, on the chime connected directly to your doorbell.  See the diagram on this post with 2 chimes:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Need-wiring-diagram-from-wired-nest-doo...

[MG8]

It seems to be the case. 
According to the diagram, it should work if I had the Chime connector on the first one, but it’s not working once I tried on both. 
It seems like both chimes are directly connected to the transformer and to the doorbell. 
if it is the case, any idea of how to fix it without passing new cables?

[MplsCustomer]

@MG8 

I don't know how your chimes are wired, so I don't know.  Both diagrams assume your chime was previously wired with the regular doorbell(s), as shown.

[MG8]

I took picture of the wires. The 2 blues are the ones I’m conecting to the connector. 

. Hopefully I’m doing something dumb!! Hahahha

[MplsCustomer]

@MG8 

I'm sorry, but I really can't tell what's being shown in your photo; I don't know what those two sets of 3 wires each was previously connected to.

I don't know if this will help or not, but if you look at the two diagrams (for 1 chime and for 2 chimes), they both do the same basic thing:

Your existing doorbell was attached to 2 wires. One went to your chime and the other went to your transformer. (If you have 2 chimes, the second chime is typically wired through the first chime.)

The Chime Connector has 2 pairs of wires. One pair gets connected to the wire that went from your doorbell to your chime; so that wire now runs through your Chime Connector to get to the chime. The other gets connected to the wire that went from your doorbell to your transformer; so THAT wire now runs through your Chime Connector to get to the transformer.

You are just running each of your doorbell wires through the Chime Connector, one pair for the wire that previously went to the chime and the other pair for the wire that previously went to the transformer.

I don't know whether this helps or not. It's hard not knowing how your chimes are actually wired.

[MG8]

Thank you very much! I appreciate your help. I will try to understand what is happening. Thank you again!

[janthadeus]

Hi folks,

Thanks for your help here, MplsCustomer.

@SdeGat and @MG8, cool, we're glad to hear that! We're here if you have any other questions.

Thanks,

JT