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Nest app issues with pixel 6a

Nerothehero
Community Member

Having issues with the Nest App working properly with my Google Pixel 6a. It is constantly dinging when I try to view the live video or past video. It shows the spinning wheel for less than a second and will restart the video over and over. It will do this for a few minutes and shutdown. Using Google Home app, it plays fine. It had been working fine until the past Pixel update. I tried restarting phone, reinstalling Nest app, clearing cache and data on app. Nothing worked so far.

1 Recommended Answer

janthadeus
Community Specialist
Community Specialist

Hey there,

Thanks for sharing that with me. Let’s sort this out — does your phone have a pending software update? What’s the version of your Nest app? Also, do you have another device to test your Nest app’s functionality?

Going over the steps here might help:

Step 1: Verify the device’s Date and Time settings are correct and automatically set.

  1. Settings > General > Date and Time.
  2. Tap Set Automatically > toggle it off and then back on.
  3. Make sure that the timezone, date, and time are correct.

Step 2: Confirm that the Nest has permissions to use your phone's location.

For mobile devices, go to Settings > Privacy > Location Services > Nest.

Let me know how it goes.

Best,

JT

View Recommended Answer in original post

7 REPLIES 7

janthadeus
Community Specialist
Community Specialist

Hi Nerothehero,

I’m sorry for the delay. I appreciate your efforts here. Let’s further check this — could you switch your connection from Wi-Fi to cellular data then let me know how it goes?

Thanks,

JT

It was doing it on both wi-fi and cellular. It has improved somewhat for no apparent reason. I will encounter several instances of the blue spinning wheel with dinging notification sounds throughout the day as I check the nest app video feed.

janthadeus
Community Specialist
Community Specialist

Hey there,

Thanks for sharing that with me. Let’s sort this out — does your phone have a pending software update? What’s the version of your Nest app? Also, do you have another device to test your Nest app’s functionality?

Going over the steps here might help:

Step 1: Verify the device’s Date and Time settings are correct and automatically set.

  1. Settings > General > Date and Time.
  2. Tap Set Automatically > toggle it off and then back on.
  3. Make sure that the timezone, date, and time are correct.

Step 2: Confirm that the Nest has permissions to use your phone's location.

For mobile devices, go to Settings > Privacy > Location Services > Nest.

Let me know how it goes.

Best,

JT

aatienza
Community Specialist
Community Specialist

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help here, JT.

Thanks,

Archie

I just tried the suggested fixes of location and time settings. Not sure if those fixed it or not, but it is currently working. Hopefully that did it. Thanks 👍

aatienza
Community Specialist
Community Specialist

Hey there,

 

That's good to hear! Let us know if it happens again, we're here to help.

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hi there,

 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.
 

Thanks,

Archie