Nest app issues with pixel 6a

[Nerothehero]

Having issues with the Nest App working properly with my Google Pixel 6a. It is constantly dinging when I try to view the live video or past video. It shows the spinning wheel for less than a second and will restart the video over and over. It will do this for a few minutes and shutdown. Using Google Home app, it plays fine. It had been working fine until the past Pixel update. I tried restarting phone, reinstalling Nest app, clearing cache and data on app. Nothing worked so far.

[janthadeus]

Hi Nerothehero,

I’m sorry for the delay. I appreciate your efforts here. Let’s further check this — could you switch your connection from Wi-Fi to cellular data then let me know how it goes?

Thanks,

JT

[Nerothehero]

It was doing it on both wi-fi and cellular. It has improved somewhat for no apparent reason. I will encounter several instances of the blue spinning wheel with dinging notification sounds throughout the day as I check the nest app video feed.

[janthadeus · Accepted solution]

Hey there,

Thanks for sharing that with me. Let’s sort this out — does your phone have a pending software update? What’s the version of your Nest app? Also, do you have another device to test your Nest app’s functionality?

Going over the steps here might help:

Step 1: Verify the device’s Date and Time settings are correct and automatically set.

1. Settings > General > Date and Time.
2. Tap Set Automatically > toggle it off and then back on.
3. Make sure that the timezone, date, and time are correct.

Step 2: Confirm that the Nest has permissions to use your phone's location.

For mobile devices, go to Settings > Privacy > Location Services > Nest.

Let me know how it goes.

Best,

JT

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help here, JT.

Thanks,

Archie

[Nerothehero]

I just tried the suggested fixes of location and time settings. Not sure if those fixed it or not, but it is currently working. Hopefully that did it. Thanks 👍

[aatienza]

Hey there,

That's good to hear! Let us know if it happens again, we're here to help.

Thanks,

Archie

[aatienza]

Hi there,

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.
 

Thanks,

Archie