07-13-2022 05:36 AM
In the FAQ it says the 30 day free trial for nest aware of limited to 1 time per household.
My trial ended and I was able to just start a new trial again. I didn't change household or anything. Just opened the app, chose nest aware from the settings menu, and begin trial button was there again.
I don't have any payment methods tired to my account.
Is this a bug or expected behaviour?
07-13-2022 06:11 AM
I forgot to mention, I just have one wired nest camera
10-12-2022 12:30 PM
Hey Multivitamin,
I'm sorry for the delay. It could be a minor hiccup — give us a shout if it happens again.
Thanks,
Archie
10-18-2022 01:02 PM
Hey Multivitamin,
I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
Thanks,
Archie
10-24-2022 07:52 PM
Hey there,
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Thanks,
Archie
10-24-2022 10:18 PM
Hi Archie,
My apologies for the late response, thank you for your replies.
It has happened again, I tried a second trial, and once that ended, I again was able to start another trial.
11-17-2022 04:06 PM
Hey Multivitamin,
Thanks for getting back to us. We'll check this with our team and get back to you once we have an update.
Best,
Archie
11-21-2022 02:13 PM
Hey there,
I'm back — we'd like to futher check this. Could you fill out this form and let us know once you're done?
Thanks,
Archie
11-26-2022 06:22 PM
Hi folks,
It's us again — we haven't received your form. Were you able to fill it out? Still need our help?
Thanks for the help, Archie.
Regards,
JT
11-29-2022 09:33 PM
Hi there,
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Best,
JT