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Nest aware second trial

Multivitamin
Community Member

In the FAQ it says the 30 day free trial for nest aware of limited to 1 time per household.

My trial ended and I was able to just start a new trial again. I didn't change household or anything. Just opened the app, chose nest aware from the settings menu, and begin trial button was there again.

I don't have any payment methods tired to my account.

Is this a bug or expected behaviour?

9 REPLIES 9

Multivitamin
Community Member

I forgot to mention, I just have one wired nest camera

aatienza
Community Specialist
Community Specialist

Hey Multivitamin,

 

I'm sorry for the delay. It could be a minor hiccup — give us a shout if it happens again.

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey Multivitamin,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie

Hi Archie,

My apologies for the late response, thank you for your replies.

It has happened again, I tried a second trial, and once that ended, I again was able to start another trial.

aatienza
Community Specialist
Community Specialist

Hey Multivitamin,

 

Thanks for getting back to us. We'll check this with our team and get back to you once we have an update.

 

Best,

Archie

aatienza
Community Specialist
Community Specialist

Hey there,

I'm back — we'd like to futher check this. Could you fill out this form and let us know once you're done?

Thanks,

Archie

Hi folks,

It's us again — we haven't received your form. Were you able to fill it out? Still need our help?

Thanks for the help, Archie.

Regards,

JT

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best,

JT