Nest cam 2nd gen doesn't appear on Nest app

[joelrutledge1]

We have several businesses and our home, which all use Nest or Dropcam cams.  Recently, we bought 2 more cams: Google Nest Cam 2nd Generation Indoor, Wired.   After a very frustrating day trying to connect them, a Google tech informed me we could not add the newer cams to a Home with Nest/Dropcams on it!  

They said we could add the older cams on after starting a new Home with a different email address, and adding the new ones first.  Huh?  

As frustrating and assinine as that is, I nonetheless set up a new Home using a different email address.  I finally was able to add the two new 2nd Gen cams to it.  But it isn't set up on our current profiles and other Homes for cams, so we never actually used it.  

A couple months down the road now, and I go to install the 2nd gens where they belong.  Lo and behold, they are not even LISTED on that account on the Home we set up for them and set them up on!!  So, I cannot use them, but I also can't REMOVE them to try and start again!  

Any hints?  Has Google smartened up and made it so you can add the new cams on the old Nest Home app yet?  What do I do with these two cams that no longer exist????  Thanks!

[MplsCustomer]

@joelrutledge1 

The newer Google Nest cameras and doorbells released starting in the autumn of 2021 work ONLY in the Google Home app and NOT in the Google Nest app or on the home.nest.com website.

Whoever told you that you needed to add your newer cameras to a different Google Nest "home/structure" with a different email address was mistaken. If you had your Nest Account before Aug. 19, 2019, you should have migrated your Nest Account to a Google Account. If you started using the Google Nest app after Aug. 19, 2019, you would have already been using a Google (gmail) account. Either way, in the Google Home app you should have used the same Google Nest "home/structure" used in the Google Nest app to install your new cameras. Then they would all be covered the same Nest Aware subscription because they'd be in the same Google Nest "home/structure". And you would be able to VIEW your older cameras in the Google Home app (but they'd still be administered in the Google Nest app).

I can't tell exactly what happened in your case, or why you can't access your newer cameras.  You might need to contact Google Nest Support: https://support.google.com/googlenest/gethelp

Google Nest is NOT making our newer cameras work in the Google Nest app.

Google Nest did--just this week--make available a "preview" website, https://home.google.com, where we can view the live stream of our older and newer cameras and doorbells. I don't know whether they'll be adding the ability to view video history on this site.

Google Nest also says they have changes coming to the Google Home app: https://www.googlenestcommunity.com/t5/Blog/Recap-Introducing-the-new-Google-Home-app-and-Nest-devic...

I'm just another Google Nest customer, trying to share what Google Nest is doing with its 2-app solutions.

[Brad]

Hi there,

Glad to hear that you're interested in the Nest Cam (wired). I am afraid all the new cams and doorbells released in 2021 and 2022 so far are exclusive to the Google Home App. 

Best regards,

Brad

[Brad]

Hi there, 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[joelrutledge1]

Well, I was finally able to just remove all devices in the google home.  Then I reinstalled them & they seem to be working.  

Short synopsis: Google has tsken a grest product & messed it up, & messed up the software sode even more.  I will likely look for better alternatives, to slowly replace all of our Dropcam/Nest/Google gear as I go along.  It is a sad state of affairs.

[EmersonB]

Hello folks,

@joelrutledge1 we're glad to hear that and thanks for getting back to us. Our team is working hard to deliver the best experience for our users — we'll take this as feedback. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

I appreciate the help, MplsCustomer and Brad.

Best,
Emerson