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Nest cam condensation

Halencp
Community Member

Hello, I purchased 2 outdoor nest cams about 3 years ago. One of them just noticed that it has a condensation problem, making the image very blurry. What are my options to get this issue fixed or replaced?

4 REPLIES 4

Rubes
Gold Product Expert
Gold Product Expert

One option for now is to contact Support and review warranty options, if applicable.

Jelly13
Community Member

There was an older post about this, and the employee gave a link to a troubleshoot page, but the mods locked the page due to age, and the link no longer works.

“cleaning “ is no more than wiping the exterior. Nothing in cleaning helps with interior condensation. 
I have condensation in 1/3 of my outdoor cams, and the doorbell is peeling after 2.5 years. 

janthadeus
Community Specialist
Community Specialist

Hi Jelly13,

 

Thanks for reaching out! I'm sorry to know that your Nest Hello doorbell is peeling off. We want to make things right for you, could you please fill out this form so we could further investigate?

 

Thanks,

JT

aatienza
Community Specialist
Community Specialist

Hey Jelly13,

 

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Please keep your lines open as they may reach out to you anytime soon. Also, please be advised that this thread will be locked after 24 hrs.

 

I appreciate the help, JT.
 

Thanks,

Archie