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Nest doorbell peeling

PraveenReddy
Community Member

My nest doorbell peeling off, contacted customer care. No solution offered, instead asked me to buy another one. Why such a slouch service for google products?

6 REPLIES 6

EmptyNester
Gold Product Expert
Gold Product Expert

There have been well over 300 threads in this forum about people reporting this problem that got the same answer.  I'm not sure why Google is taking this position especially when so many people have complained.   Very sad statement about Google in my opinion.   Google had $68B in revenue in the 2nd quarter of 2022 and this is how they choose to treat their loyal customers (me being one of them).  again...Just my opinion.

janthadeus
Community Specialist
Community Specialist

Hi folks!

 

Thanks for your help EmptyNester and Brad.

 

PraveenReddy, I'm sorry to hear about your experience but we want to make this right for you. Let's check this out — could you please fill out this form so we could further investigate?

 

Looking forward to your response.

 

Regards,

JT

aatienza
Community Specialist
Community Specialist

Hey PraveenReddy,

 

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Please keep your lines open as they may reach out to you anytime soon. Also, please be advised that this thread will be locked after 24 hrs.
 

Thanks,

Archie

Brad
Community Specialist
Community Specialist

Hey there,

 

Thank you for your patience! Unfortunately, we do not process Warranty/Replacement Requests in these Community Forums. I am sorry to hear that you were unable to get a replacement with Support! I know there are some third party silicone sleeves that you can purchase for your Nest Hello. Id suggest you check it out as it could help protect your Nest Hello from further damage. 

 

P.S thank you for your help, @EmptyNester!

 

Best Regards,

Brad

PraveenReddy
Community Member

Do you work for google? If you have will, you find the product attached to my google profile and replace it! 

Brad
Community Specialist
Community Specialist

@PraveenReddy

 

I am a Community Specialist in these Nest Community Forums. However, if your device is out of warranty, then we wouldn't be able to process a replacement. 

 

Best regards,

Brad