Nest cam detection issue

[Pimpcharisma]

Camera is not detecting movement at night. 

[MplsCustomer]

@Pimpcharisma 

We've had a battery camera since Sept. 2021, plugged in with the optional power cable. It does quite poorly at detecting events at night, though--because it's plugged in and we have a Nest Aware Plus subscription--it does record the events; they just don't show up as events.

[Pimpcharisma]

It does great otherwise. Just night detection needs a fix

[virnab]

Hi Pimpcharisma,

Thank you for reaching out to our community.

I’m sorry to hear that your Nest camera is not detecting movement at night. But no worries, help is here.

Before I start further troubleshooting, let me ask you a few questions:

• Could you please confirm the model of your Nest camera?
• Is your Nest cam wired or battery powered?
• Is your Nest camera outdoor or indoor?
• When did the issue start?
• Did you receive any notifications in the past?
• Do you have a Nest Aware subscription?
• Were there any changes to the Wi-Fi network?
• Do you use email or push notifications?
• Are there other family members who can access the Nest camera? Do they receive any notifications?
• Has the Nest camera been moved recently?
• Are there any activity zones set up for the camera?
• Are you using the Nest app or Google Home app to set up your camera?
• Is your Nest camera firmware up to date?
• What is the distance between your Nest cam and the router?
• Is your Nest camera currently linked to a 2.4 or 5 GHz WiFi network?

Thanks for your kind attention; I will be looking forward to your answer.

Best regards,

Virna