Nest cam not capturing footage

[Mamak3]

I am very disappointed in the cameras not capturing important video. My neighbor across the street had someone vandalize one of their cars. I have my zone set to capture that same area and on high sensitivity but nothing was captured. 

this is not the first time either. I have our camera hooked up to dolor panels so the battery is always good. I wish there was a setting for continuous recording to ensure nothing missed. Typically if something happens that needs to be reviewed we know about it within 24 hrs. 

secondary to this every time I try to look at live feed it just keep trying to load. 

very disappointed!!

[MplsCustomer]

@Mamak3 

You can get continuous recording (24/7) with a Nest Aware Plus subscription if you have the older Google Nest Outdoor Camera, which is plugged in, or if you nave the newer Google Nest Camera (Battery) plugged in with the optional power cable. We have both cameras and that is what we get.

https://support.google.com/googlenest/answer/9681538?hl=en

[Mamak3]

Thank you. We do have the newer one. I’m not sure what plan we have. I will check on that.

[aatienza]

Hey Mamak3,

Checking in — we hope you've got the answer you're looking for. Let us know if you have more questions in mind.
 

I appreciate the help, MplsCustomer.

Thanks,

Archie

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,
Archie

[aatienza]

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,
Archie