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Nest cam, will not connect to network

Juliasusanne
Community Member

I got a Nest cam as a Christmas present and connected the camera to my mother-in-law's nettwork. When I got home, I wanted to set up the camera at home. I deleted the camera in the Home app (stupid) and wanted to add the device again. The problem is that the app does not find the device. The camera is not connected to the same network as my phone. In the app, it says that the camera must be connected to the same network as the mobile phone, but it dosent say how. Can someone help me?

4 REPLIES 4

davidking
Gold Product Expert
Gold Product Expert

The camera will now be trying to connect to your mother-in-law's Wifi network. 

The first thing you need to do is factory reset the camera:
Restart or factory reset Nest camera or doorbell - Google Nest Help

Once it's reset, you'll be able to set it up with your Wifi network and add it to your app:
Set up and connect Nest camera - Google Nest Help

aatienza
Community Specialist
Community Specialist

Hey Juliasusanne,

 

Checking in — we hope you've got the answer you're looking for. Let us know if you have more questions in mind.
 

I appreciate the help, davidking.

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hello there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie