Nest cam subscription and recorded events

[BritneAnne81]

My subscription to nest aware ended today at 1:38 p.m. so all my recorded events are gone. I have already renewed the subscription. Is there a way to get back the recorded events from yesterday or are they gone forever? I've been trying to figure this out all day so any help would be very appreciated.

[EmptyNester · Accepted solution]

Hi BritneAnne81, I'm and end user like you.  I can tell you that you are out of luck. There are other people here on this forum reporting the same issue and Google's reply is that you have to renew the subscription BEFORE it runs out or you loose all the recorded clips.   ..... sorry.

[EmptyNester · Accepted solution]

Hi BritneAnne81, I'm and end user like you.  I can tell you that you are out of luck. There are other people here on this forum reporting the same issue and Google's reply is that you have to renew the subscription BEFORE it runs out or you loose all the recorded clips.   ..... sorry.

[BritneAnne81 · Accepted solution]

Ughhh, I was afraid of that! 

[SteveT1]

Hi folks,

I appreciate the help @EmptyNester. Checking in to see if you have further concerns about your Nest Aware subscription? Feel free to update this thread, and we're happy to assist you further.

Thanks,
Steve

[aatienza]

Hey folks,

I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Archie

[aatienza]

Hey folks,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie