Nest cam with floodlight - stuck at "getting device ready@

[Dominic]

Dear community, 

I just had the Nest Cam with Floodlight (hardwired) installed to overlook our back garden. 

The set-up process works well until it the "getting your device ready" stage when I get the error message that "something went wrong" without any details/explanation other than it took longer than expected. 

When I cancel the process, the floodlight and the camera appear in my Google Home app, and i can turn on/off the floodlight. The camera also appears in the google home app, but I cannot turn it on, e.g. when I go to set up an activity zone, it says the camera needs to be turned on first. When I select "Turn on", the google home app crashes. 

At this stage, I have already seen the camera is working during the set-up (live video) and I also get notifications when there is an activity in the back garden, so it doesn't seem to be a connectivity issue. All other devices (front garden camera and doorbell, thermostats) are working too.

I also tried de-installing and re-setting the camera (luckily can access the camera from the first floor window albeit a bit acrobatics involved). 

Is this a known software issue or does anyone have any other tips how to resolve this? 

Thanks a lot in advance!

Dom

[MplsCustomer]

@Dominic 

Something seems to be going wrong at Google Nest; this customer is having the same problem with 3 floodlight cameras:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Google-Nest-Cam-with-Floodlight-not-fin...

[Dominic]

Thanks @MplsCustomer so good news in that I am not the only one and bad news as there doesn't seem to be a solution for it (yet). Will try one more time tonight to set it up but so far three attempts with the same outcome - it fails at the very end of the set-up process. A pity that this doesn't work. 

[dmrosenthal]

Same problem with a Nest wired second generation camera

[Casper232]

Same here with Floodlight. Last setup step- says longer than expected. You can quit setup and camera will be listed but no live view and when selected it brings you to camera settings. I did notice notifications are coming through with video clips in activity zones and outside activity zones. Just no liveview and the camera itself in home app has an exclamtion point. Tried adding my Nest indoor wired, same issue. Talked with a Google rep and they said their engineers are aware but no time frame on when it will be fixed. They said try re-adding in 3-5 days. It's been 6 days and still getting "the longer than expected". 

[cdr]

Same problem with two cameras.  Gets stuck at last step and then "something went wrong."

[Dominic]

Let’s hope Google will be able to fix this soon… the more people flag the better I’d hope…

[Dominic]

Just by way of update, I removed the device yesterday and started the set-up process again, and it worked!