11-18-2021 02:35 AM
Hi,
I just bought a Next Cam (battery) for my own house and I can't set it up bc I receive the following message on the Google Home app running on my iphone 12.
"sorry g suite accounts can't be used for migration"
I get this error message after agreeing to supplemental nest terms (roughly the sixth step in the setup) after going thru earlier steps including the barcode scan. I have no previous nest account nor used any nest products. I logged out from the gmail app on my phone but it did not help.
I'll appreciate it if you can help me while keeping our g-suite subscription.
Note: Your search engine references the title of a previous inquiry but it has since been deleted and is unreachable.
11-19-2021 06:46 AM - edited 11-19-2021 06:46 AM
Are you signed into the Google Home app with a Google Workspace (formerly G Suite) account? If so, you'll need to sign in with a normal consumer Google account to setup your Nest Cam.
11-21-2021 02:29 AM
Thank you
12-03-2021 10:06 AM
Hi there,
I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.
Please let me know if you need further assistance.
Best Regards,
Brad.
01-11-2022 02:15 PM
Hey there,
Just checking in to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Have a great day.
Garrett DS
01-12-2022 02:47 PM
Hey Folks.
At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.
Best Regards,
Brad.