Nest camera can't be setup bc of G suite usage

[kr001]

Hi,

I just bought a Next Cam (battery) for my own house and I can't set it up bc I receive the following message on the Google Home app running on my iphone 12.

"sorry g suite accounts can't be used for migration"

I get this error message after agreeing to supplemental nest terms (roughly the sixth step in the setup) after going thru earlier steps including the barcode scan. I have no previous nest account nor used any nest products. I logged out from the gmail app on my phone but it did not help.

I'll appreciate it if you can help me while keeping our g-suite subscription.

Note: Your search engine references the title of a previous inquiry but it has since been deleted and is unreachable.

[David_K]

Are you signed into the Google Home app with a Google Workspace (formerly G Suite) account? If so, you'll need to sign in with a normal consumer Google account to setup your Nest Cam.

[kr001]

Thank you

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[GarrettDS]

Hey there,
Just checking in to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.